Terms & Conditions

Therapist Details

Rebecca Cox – Cognitive Behavioural Therapist

Websites: www.rebeccacoxcbt.co.uk & www.cbtbournemouth.com

Effective Date: 15/10/2025

Professional Standards

I am bound by the Codes of Ethics and Practice of the British Association of Behavioural and Cognitive Psychotherapists (BABCP). A copy is available on request or online at: https://www.babcp.com/Files/About/conduct-ethics.pdf

Assessment and Treatment Offered:

Cognitive Behavioural Therapy is a working collaborative partnership between you and your therapist. The people who benefit most from therapy attend all their sessions prepared and on time.

It is important that you make time to complete the tasks agreed between sessions as this will allow you to get the most out of Cognitive Behavioural Therapy.

Session Duration:

Cognitive Behavioural Therapy sessions last for up to 60 minutes and the average number of sessions per episode of CBT is around 12.

Cancellations

48 hours notice is required to cancel your therapy session without incurring a charge. If your appointment is on a Monday, please cancel on Friday. If less than 48 hours notice is provided, you will be charged the full cost of your session.

If a health or insurance company is paying for your treatment, they may make you charge you for missed appointments. Your treatment sessions could be suspended depending on your policy. If you are required to pay an excess directly to the therapist, this will be required in advance of your first appointment. This excess is non-refundable. Please check with your insurer the amount of excess and arrangements for payment as this can vary significantly.

Non-attendance

If you fail to attend a session without any notice the full session fee will be required before booking any further sessions, and your file will be placed on hold.

If a health or insurance company is paying for your treatment, they may charge you a fee for missed appointments. Your treatment sessions could be suspended dependant on your policy wording.

Non-payment:

Failure to make agreed payments may result in suspension or termination of therapy. Sessions must be paid for at least 48 hours before they are due to take place.

Reviews

We will review sessions regularly approximately every four sessions to ensure you feel you are getting the most out of therapy; you are not tied into any commitment you can end sessions at any time. If I consider your requirements beyond my competence, I reserve the right to terminate our contract, this will be discussed in the session and recommendations would be provided. This would be to ensure you are engaging in the most suitable treatment for you to best meet your needs.

Professional Development & Supervision

I regularly engage in clinical supervision and professional development to ensure high standards of care. Your identity will never be disclosed in specialist clinical supervision. My supervisor is a BABCP accredited Cognitive Behavioural Therapist who has extensive experience and adheres to their code of conduct and ethics.

Confidentiality

Your therapy and personal information will be stored securely. Information but not names will be shared with my supervisor who is also BABCP accredited and who regularly reviews my practice. Confidentiality will be broken if I have concerns that you or anyone else are at risk of harm. If this occurs it will be discussed in the session and recommendations will be discussed and documented in your notes.

It is important that you understand this means there may be situations under which I may need to break confidentiality. This means sharing information about you and your treatment sessions whether you give consent or not:

When it would be in the wider public interest to share the information. For example, when a previous serious crime or intent to commit a serious crime is disclosed.
If I believe that a child or other vulnerable person might be at risk of harm, I am legally bound to seek professional advice and the recommendation of this could be to pass this information on to appropriate agencies to protect vulnerable adults and children. To be clear, this may include sharing information without your consent for the purpose of keeping children and vulnerable adults safe.
If you are at risk of harming yourself or another person. For example, if you were feeling actively suicidal or actively planning to harm another person.
In certain rare circumstances, a court may order the release of either information or notes about your care. Where possible, I will seek to obtain your consent prior to any such disclosure.

There may be exceptional circumstances where the need to share information about you and your treatment arises outside of the conditions above.

As a fully accredited member of the BABCP, I adhere to their ethical framework and guidelines to ensure that you receive a professional and quality service.

Information I collect about you and how I use it

Upon starting therapy, personal information will be collected for contact and identification and safety reasons. During our therapy meetings, an assessment of your psychological health will be completed, and notes will be taken during sessions. These will include personal and sensitive details about your life. These notes will contain necessary information to facilitate your therapy in the most effective way. The assessment and notes are used solely for the delivery of a therapy service to you with the exception of confidentiality and safety exclusions listed above.

Your rights

You have rights relating to the information I hold to verify the accuracy or to ask for them to be supplemented, deleted, updated or corrected. You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me via the contact details stated in this agreement. Information will be provided to you within 30 days.

I want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You have a right to request the transfer of your data to another individual or company and will be asked for a formal confirmation of consent for this.

How long I keep your information for (Data retention)

Your information is kept for the time necessary to provide the therapy service requested, however outside of this I will hold your details and session notes for a period of up to 6 years following the end of treatment to comply with legal obligations that are placed upon me by my insurers. In the case of a child under 13 then records will be kept 6 years after they reach the age of majority (18). After this date, all data will be securely deleted.

Sharing of data

There may be times where your information needs to be shared with 3rd parties. I will explicitly ask your consent before doing so, and the data will be sent to 3rd parties securely.

I receive regular clinical supervision with an accredited therapist and qualified supervisor to ensure adherence to best practice. This supervisor is bound by the same BABCP professional codes of ethics around confidentiality. If you wish for me to share information about you outside of these situations listed above I will require clear and explicit consent from you in writing.

Security of your data

Information will be kept securely and confidentially in line with the data retention policy as stated above.

Lawful basis for processing your information

The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional. As an accredited member of BABCP I operate under a strict code of confidentiality.

Complaints Procedure

If you have concerns about the service, please raise them with me first. If unresolved, you can contact:

BABCP: www.babcp.com

Information Commissioner’s Office (ICO) for data protection issues: https://ico.org.uk

Therapist Availability

You will be informed in advance of any planned absences. Unplanned cancellations due to illness or training will be notified as soon as possible with alternative times offered.

Substance Use

Sessions will not proceed if you attend under the influence of alcohol or non-prescribed substances.

Ending Therapy

You are encouraged to discuss ending therapy openly. We will collaboratively prepare for closure when appropriate.

Clinical Will and Continuity of Care

In the unlikely event that I am unable to continue providing therapy due to serious illness, incapacity, or death, I have a clinical will in place to ensure continuity of your care.

This includes:

Secure transfer of your clinical records to a nominated qualified, BABCP accredited colleague or clinical supervisor, to enable ongoing support or appropriate handover.

● Timely notification to you (or your emergency contact, if necessary) about the situation and any necessary next steps.

● Strict adherence to confidentiality and data protection laws, including GDPR.

● Prioritisation of your ongoing wellbeing and support throughout any transition.

Emergency Procedures & Limitations of Therapy

I do not provide emergency or crisis support. If you are in crisis or at immediate risk, please contact emergency services, your GP, or appropriate helplines. Therapy sessions are not a substitute for emergency care.

For your safety, and to support you in case of an emergency during the course of therapy, please provide details of a trusted person whom I may contact if there is a serious concern about your wellbeing. This contact will only be used in exceptional circumstances where you are at risk and unable to respond or where there is a medical emergency during session. This information will be stored securely and treated confidentially in line with GDPR. You may update or withdraw this consent at any time by notifying me.

Agreement & Consent

By signing below, you confirm you have read, understood, and agree to the terms above and consent to the processing of your personal data in line with GDPR.

Therapist and Client Agreement